Sandra Makgokolo is Ag Quality Assurance Manager at IDM Botswana. She is a dedicated quality assurance professional with a strong foundation in business, and institutional compliance. She’s responsible for ensuring alignment of institutional goals and regulatory standards; facilitating audits to ensure compliance; as well as monitoring continuous improvement to ensure consistent delivery of high academic and service standards.

She began her journey with IDM in 2014 in the Admissions Office where she was attached under the Internship Programme. In 2015, Sandra was appointed Complaints and Enquiries Officer, where she built strong skills in conflict resolution, communication, problem-solving, and policy application, while developing professionalism and a deep understanding of stakeholder needs.

In 2020, as she grew her professional career, Sandra transitioned into the Quality Assurance space, making significant contributions to IDM curriculum development, among other responsibilities, and supported key Quality Management System (QMS) initiatives including; audits, document reviews, and the promotion of a culture of continuous improvement, while ensuring institutional compliance with regulatory requirements.

To further bolster her capabilities, Sandra completed the ISO 9001:2015 Quality Management Systems Lead Auditor training in 2023. The certification strengthened her ability to facilitate both internal and external audits, ensuring strong alignment with international quality standards. Sandra holds a Bachelor of Arts in Business Studies, a Postgraduate Diploma in Monitoring and Evaluation, and a Postgraduate Certificate in Quality Assurance in Education.